Shipping Policy
1. General Information
At Naina by MxS, we are committed to delivering your orders promptly and efficiently. Our shipping policy ensures that your purchases reach you in the best possible condition within the promised time frame.
2. Shipping Locations
We currently ship to all cities and towns within Pakistan.
3. Processing Time
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or public holidays.
4. Delivery Time
We aim to deliver your order within 2-5 business days after it has been confirmed. Delivery times may vary depending on your location.
5. Shipping Charges
- Standard shipping is PKR 200 for orders below PKR 5000.
- Free standard shipping on orders over PKR 5000.
- Please confirm latest shipping charges in your cart total.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided tracking number on our website or through the courier service's website.
7. Shipping Carriers
We partner with reliable courier services to ensure your order reaches you on time. Our primary shipping carriers arePostEx, and TCS Courier.
8. Delivery Issues
If you experience any issues with your delivery, such as delays or missing packages, please contact our customer service team immediately. We will work to resolve the issue as quickly as possible.
9. Incorrect Address
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
10. Returns and Exchanges
For information on returns and exchanges, please refer to our Return policy
11. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at:
Phone: 0343-4179994
Thank you for shopping with Naina by MxS. We appreciate your business and look forward to serving you again!